Last updated: September 18, 2025
Your password is the primary key to your RockinBet account. Protect it carefully.
Storage & confidentiality: We store passwords using industry-standard, one-way hashing with salts. Team members cannot view your password.
Do not share: Never disclose your password to anyone, including RockinBet staff. We will never ask for it.
Create a strong password: Use a unique passphrase with at least 12 characters (mix of letters, numbers, symbols). Avoid reusing passwords from other sites.
Change cadence: Change your password immediately if you suspect compromise (e.g., unusual logins, lost device). Routine changes are optional; avoid frequent small variations.
Change process: Sign in → Profile → Security → Change Password. Passwords are case-sensitive.
Rate limiting & reuse: For security, we limit password changes to three (3) per 24 hours and may prevent recent password reuse.
Use a password manager: We recommend a reputable password manager to generate and store strong, unique passwords.
Add a second layer of protection to your account.
Enable 2FA: Go to Profile → Security → Two-Factor Authentication and follow the steps to set up an authenticator app (TOTP).
Backup codes: Safely store your backup codes offline. They let you sign in if you lose your device.
Hardware keys (optional): If supported on your device/browser, consider security keys (WebAuthn) for the strongest protection.
We never ask for codes: RockinBet staff will never ask for your 2FA codes or backup codes. If someone does, it’s a scam.
Your 4-digit PIN helps our team verify your identity when you contact us.
When it’s used: For phone, email, or chat support, we may ask for your account number and 4-digit PIN. This PIN is not used to log in.
Set/Change your PIN: Sign in → Account → Security Settings → Support PIN.
No reuse window: Recently used PINs may be blocked from immediate reuse.
Forgot your PIN? We’ll verify your identity through alternate methods before resetting it.
Privacy: Your PIN is stored using appropriate security controls.
If you forget your password or account number:
Self-service reset: Click “Forgot Password?” on the sign-in page. Enter your registered email (or account number), complete the CAPTCHA, and submit.
Secure link: We’ll send a time-limited reset link to your email. Follow the instructions to set a new password.
Didn’t get the email? Check spam/junk folders, verify your inbox filters, and ensure you still have access to the registered email.
Need help? If you no longer have access to your email, contact Customer Service for identity verification and assistance.
Keep your sessions and devices safe to prevent unauthorized access.
Auto-logout: We may sign you out after periods of inactivity to reduce risk on shared devices.
Trusted devices: Only sign in from devices you control. Keep your OS, browser, and antivirus up to date.
Public networks: Avoid logging in from public/shared networks. If you must, use a reputable VPN and always log out afterwards.
Stay alert—most account takeovers start with social engineering.
Official contact: We’ll never ask for your password, 2FA codes, backup codes, private keys, or seed phrases.
Verify the domain: Only use https://rockin.bet (and subdomains you recognize). Beware of look-alike links.
Deposit safety: Only send funds to deposit addresses shown in your logged-in cashier. We will never DM you a deposit address.
Suspicious message? Do not click links or download attachments. Forward it to security@rockin.bet and contact Support via the website.
If something doesn’t look right, act quickly.
Immediate steps: Change your password, and ensure 2FA is enabled.
Notify us: Contact Customer Service right away with relevant details (timestamps, IPs if known, screenshots).
Temporary holds: We may temporarily restrict withdrawals or sign-ins while we investigate and protect your account.
Restoration: Where feasible, we will help you secure the account and restore access after verification.
Your feedback helps us improve.
If you have suggestions or notice anything unclear, contact Customer Service or email security@rockin.bet.
We continuously review and enhance our controls in line with industry best practices.
Use a unique, strong password (12+ characters) and a password manager.
Enable 2FA and store backup codes safely.
Never share your password, 2FA codes, or PIN.
Only use deposit addresses shown inside your logged-in cashier.
If in doubt, contact Customer Service—we’re here to help.